Trust centre
Service status
Availability target for the operational platform is 99.5 percent monthly, measured on the API. The carer app tolerates outages by design and every provider holds a printed paper fallback pack.
PlaceholderPublic status page URL once the platform is live. Until then providers are notified by email.
How incidents are handled
Job heartbeats are monitored every 15 minutes; a job that has stopped writing raises an alert even if it reports itself as complete. Providers are told within one working hour of a confirmed incident affecting them, and receive a written account within five working days.